Cellphone parts

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Return Policy

Return policy

1. Conditions under which the return shipping cost will carry out by IT-RICAMBI:

- Have more than 4-5 displays need to return.

- Returns are processed every 6 months.

*In all other cases, the shipping cost of the return will be responsible by the customer.

2. When you receive the package, please check if the product is complete, correct and has our seal. If there is any problem, please contact customer service immediately. (Note: The seal is used to identify IT-RICAMBI products, if there is not our seal, return will not be accepted)

3. Must be well tested before installing, no return or exchange after the installation.

4. If there is a problem with the product after installation or use, please contact customer service immediately via WeChat or WhatsApp, indicating the model number of the product and attaching a video or photo of the problem, and customer service will respond promptly to deal with the problem after receiving the message.

5. For products not installed or unused, there is a 6-month warranty period from the time of ordering, if the product is not used within this period, you can contact customer service to arrange for the return.

6. For pre-order products, products without the seal of IT-RICAMBI, tools, external accessories (data cables, headphones, charging head, etc.), machines, charging ports, ICs, internal connectors, display connectors and other small accessories are not covered by the warranty, and do not accept returns or exchange.

7. For the return of good products, if the return ratio exceeds 10% of the total orders, a fee of 10 euros will be charged for each 100 euros of good products. (This policy depends on the situation and is not mandatory).